2U Chat 用户服务协议
Terms of Service
2U Chat Pty Ltd
版本 Version v2.0（正式版 / Final） | 生效日期 Effective 2026年9月1日 / 1 September 2026
目 录
第一章 协议的接受与变更 · Chapter 1 Acceptance and Variation
第二章 定义 · Chapter 2 Definitions
第三章 账号注册、认领与管理 · Chapter 3 Account Registration, Claiming and Management
第四章 服务内容 · Chapter 4 The Services
第五章 用户行为规范 · Chapter 5 User Conduct
第六章 用户内容与授权 · Chapter 6 User Content and Licence
第七章 人工智能生成内容 · Chapter 7 AI-Generated Content
第八章 A2U 与虚拟权益 · Chapter 8 A2U and Virtual Entitlements
第九章 会员、订阅与付费 · Chapter 9 Membership, Subscriptions and Payment
第十章 推荐与商圈分成 · Chapter 10 Referrals and Merchant Network Revenue Sharing
第十一章 平台知识产权 · Chapter 11 Platform Intellectual Property
第十二章 第三方服务 · Chapter 12 Third-Party Services
第十三章 免责声明与责任限制 · Chapter 13 Disclaimers and Limitation of Liability
第十四章 服务的变更、中止与终止 · Chapter 14 Variation, Suspension and Termination of the Services
第十五章 未成年人 · Chapter 15 Minors
第十六章 争议解决与适用法律 · Chapter 16 Dispute Resolution and Governing Law
第十七章 一般条款 · Chapter 17 General Provisions
附录一 地区特别条款 · Appendix 1 Region-Specific Terms
附录二 联系方式 · Appendix 2 Contact Details
附录三 修订履历 · Appendix 3 Revision History
第一章 协议的接受与变更
Chapter 1 Acceptance and Variation
1.1 协议主体
1.1 Parties
本《用户服务协议》（下称"本协议"）由 2U Chat Pty Ltd（澳大利亚公司，ACN 633 419 995，ABN 32 633 419 995，注册地址 319 Hallam North Road, Lysterfield South, VIC 3765, Australia，下称"我们""本平台"或"2U Chat"）与您（下称"您"或"用户"）就您使用 2U Chat 移动应用程序、www.2u.chat、app.2u.chat、myai.ac 及相关网站、小程序、API 与一切衍生服务（合称"本服务"）所订立。
These Terms of Service (these Terms) are entered into between 2U Chat Pty Ltd (an Australian company, ACN 633 419 995, ABN 32 633 419 995, registered office 319 Hallam North Road, Lysterfield South, VIC 3765, Australia) ("we", "us", "the platform" or "2U Chat") and you ("you" or "the user"), in respect of your use of the 2U Chat mobile application, www.2u.chat, app.2u.chat, myai.ac and the related websites, mini-programs, APIs and all derivative services (together, the Services).
1.2 接受方式
1.2 How you accept
您通过下列任一行为，即视为已完整阅读、理解并同意接受本协议全部条款的约束：
You are taken to have read, understood and agreed to be bound by all of these Terms by doing any of the following:
点击注册页面的"同意"或类似按钮；
clicking "Agree" or a similar button on the registration screen;
完成账号注册、认领或登录；
completing registration, claiming an account, or logging in;
实际使用本服务的任何功能；
actually using any feature of the Services;
购买、充值或以其他方式取得 A2U 或会员权益。
purchasing, topping up or otherwise acquiring A2U or membership entitlements.
如您不同意本协议的任何内容，请立即停止注册并停止使用本服务。
If you do not agree with any part of these Terms, please stop registering and cease using the Services immediately.
1.3 配套文件
1.3 Companion documents
下列文件为本协议不可分割的组成部分，与本协议具有同等效力：
The following documents form an integral part of these Terms and have the same force as these Terms:
《隐私政策》
the Privacy Policy
《社区规范与内容政策》
the Community Guidelines and Content Policy
《儿童安全标准》
the Child Safety Standards
各项服务、活动或产品的专项规则、页面公示与操作指引。
the specific rules, on-page disclosures and operating instructions for individual services, campaigns or products.
如上述文件与本协议就同一事项存在不一致，就该事项以专项文件的约定为准；专项文件未约定的，以本协议为准。
Where any of the above is inconsistent with these Terms on a given matter, the specific document prevails on that matter; where the specific document is silent, these Terms apply.
1.4 协议的变更
1.4 Variation of these Terms
我们可能因法律法规变化、监管要求、业务调整或功能迭代而修订本协议。修订后的协议将在本平台公示。
We may vary these Terms in response to changes in law, regulatory requirements, business adjustments or product iteration. The varied Terms will be published on the platform.
对于一般性修订，我们将在生效前不少于 7 日通过站内公告、弹窗或推送方式提示。
For ordinary variations, we will give notice by in-app announcement, pop-up or push notification not less than 7 days before they take effect.
对于重大修订（包括但不限于收费标准、A2U 规则、责任限制、争议解决方式、数据处理方式的实质性变更），我们将在生效前不少于 30 日以显著方式单独提示，并在必要时重新征求您的同意。
For material variations (including but not limited to substantive changes to pricing, A2U rules, limitations of liability, dispute resolution or data handling), we will give separate, prominent notice not less than 30 days in advance and, where necessary, seek your consent afresh.
修订生效后您继续使用本服务的，视为接受修订内容。如您不接受，您有权按第十四章的规定停止使用并注销账号；就已购买但尚未使用的付费权益，您可按第九章申请退款。
Continued use of the Services after a variation takes effect constitutes acceptance of it. If you do not accept it, you may cease use and close your account under Chapter 14; for paid entitlements purchased but not yet used, you may seek a refund under Chapter 9.
第二章 定义
Chapter 2 Definitions
除本协议另有约定外，下列词语具有如下含义：
Unless these Terms provide otherwise, the following terms have the meanings set out below:
本服务：指第 1.1 条所述由 2U Chat 提供的全部产品与服务。
Services means all products and services provided by 2U Chat as described in clause 1.1.
账号：指您为使用本服务而注册或认领的用户身份标识，包括 2U 号码、登录邮箱或手机号及相应凭证。
Account means the user identity you register or claim in order to use the Services, including your 2U number, login email or mobile number and the associated credentials.
My AI：指本平台提供的人工智能伴侣功能，具备对话、记忆、语音、创作与任务执行能力。
My AI means the artificial intelligence companion feature provided by the platform, with conversational, memory, voice, creative and task execution capabilities.
用户内容：指您通过本服务上传、发布、传输、存储或以其他方式提供的任何文字、图片、音频、视频、声纹、模型、提示词及其他信息。
User Content means any text, image, audio, video, voiceprint, model, prompt or other information you upload, publish, transmit, store or otherwise provide through the Services.
AI 生成内容：指由本平台人工智能能力基于您的指令或输入所生成的任何输出。
AI-Generated Content means any output generated by the platform's artificial intelligence capabilities on the basis of your instruction or input.
A2U：指本平台内用于兑换服务与数字权益的记账单位，其性质见第八章。
A2U means the unit of account within the platform used to redeem services and digital entitlements, the nature of which is described in Chapter 8.
老用户账号：指存在于本平台历史用户库中、尚未完成认领的既有账号。
Legacy Account means an existing account in the platform's historical user database that has not yet been claimed.
商圈：指本平台内由商户与用户组成的推荐与分成关系网络。
Merchant Network means the network of referral and revenue-sharing relationships between merchants and users within the platform.
第三章 账号注册、认领与管理
Chapter 3 Account Registration, Claiming and Management
3.1 注册资格
3.1 Eligibility
您声明并保证，在注册时您已年满 18 周岁，或已达到您所在司法辖区可独立订立合同的法定年龄；如您为限制民事行为能力人，您已取得父母或法定监护人的明确同意。本平台部分功能对未成年人不开放，详见第十五章及《儿童安全标准》。
You represent and warrant that at registration you are at least 18 years of age, or have reached the age at which you may independently enter into a contract in your jurisdiction; and that, if you have limited capacity, you have the express consent of a parent or legal guardian. Some features are not available to minors — see Chapter 15 and the Child Safety Standards.
您还声明并保证您并非任何适用制裁名单所列主体，亦非位于本服务依法不得提供的国家或地区。
You further represent and warrant that you are not a person named on any applicable sanctions list, and that you are not located in a country or region to which the Services may not lawfully be provided.
3.2 注册信息
3.2 Registration information
您应提供真实、准确、完整、最新的注册信息，并在信息变更时及时更新。因您提供虚假信息或未及时更新而产生的一切后果由您自行承担。
You must provide true, accurate, complete and current registration information, and update it promptly when it changes. You bear all consequences of providing false information or failing to update it.
3.3 老用户账号的认领
3.3 Claiming a Legacy Account
对于本平台历史用户库中的既有账号，您可通过原 2U 号码及相应凭证完成一次性认领。认领时：
You may claim an existing account in the platform's historical user database on a one-off basis using the original 2U number and the associated credentials. On claiming:
您须完成身份校验并强制设置符合当前安全标准的新密码；
you must complete identity verification and set a new password meeting current security requirements;
认领成功后，原账号数据将并入您的新账号，认领行为不可撤销；
on successful claim, the original account data is merged into your account, and the claim is irreversible;
每一老用户账号仅可被认领一次；就同一账号存在多个认领主张的，我们有权要求提供进一步证明材料，并在核实前暂停该账号。
each Legacy Account may be claimed once only; where there are competing claims to the same account, we may require further evidence and may suspend the account pending verification.
3.4 账号安全
3.4 Account security
账号及凭证由您自行保管。您应对通过您账号发生的一切行为负责，除非该等行为系因我们的过错所致。
You are responsible for safeguarding your Account and credentials. You are responsible for all activity occurring through your Account, except to the extent it results from our fault.
发现账号被盗用、凭证泄露或存在其他安全风险的，您应立即通知我们security@2u.chat。在我们收到通知并有合理时间采取措施前，我们不对由此产生的损失承担责任。
If you discover that your Account has been compromised, your credentials have been disclosed, or any other security risk exists, you must notify us immediately at security@2u.chat. We are not liable for losses arising before we have received that notice and had a reasonable opportunity to act on it.
3.5 账号的性质与转让
3.5 Nature of the Account and transfer
账号的使用权归您所有，所有权归本平台。除本平台另行提供的官方转让通道（如号码市场）外，您不得以出借、出租、赠与、售卖或其他方式转让账号，亦不得将账号用于代注册、批量注册或商业化倒卖。
The right to use the Account belongs to you; ownership belongs to the platform. Other than through official transfer channels provided by the platform (such as the number marketplace), you must not lend, rent out, gift, sell or otherwise transfer your Account, and must not use it for proxy registration, bulk registration or commercial resale.
3.6 多账号与自动化
3.6 Multiple accounts and automation
未经我们事先书面同意，您不得注册或控制多个账号以获取本应仅限单一账号享有的权益（包括但不限于新人奖励、推荐分成、活动名额），亦不得使用脚本、机器人、模拟器或其他自动化手段访问本服务。
Without our prior written consent, you must not register or control multiple Accounts in order to obtain benefits intended for a single Account (including but not limited to new user rewards, referral shares and campaign places), and must not access the Services using scripts, bots, emulators or other automated means.
第四章 服务内容
Chapter 4 The Services
4.1 服务概述
4.1 Overview
本服务包括但不限于：AI 伴侣（My AI）对话与记忆、语音通话与实时翻译、声音克隆、短视频与微电影创作、演示文稿生成、社交动态与内容社区、Arena 互动投票、号码市场、商圈与商户服务、钱包与虚拟权益管理，以及我们不时推出的其他功能。
The Services include, without limitation: My AI conversation and memory, voice calling and real-time translation, voice cloning, short video and micro-film creation, presentation generation, social feeds and the content community, Arena interactive voting, the number marketplace, the Merchant Network and merchant services, wallet and virtual entitlement management, and other features we release from time to time.
4.2 服务的可用性
4.2 Availability
我们将尽合理商业努力保持本服务的稳定运行，但不承诺本服务不中断、无错误或永久可用。下列情形导致的中断不构成我们的违约：
We will use reasonable commercial endeavours to keep the Services running stably, but do not promise that they will be uninterrupted, error-free or permanently available. Interruptions caused by the following do not constitute a breach by us:
系统维护、升级、迁移；
system maintenance, upgrades and migration;
电信、云服务、支付通道或其他第三方基础设施故障；
failures of telecommunications, cloud services, payment channels or other third-party infrastructure;
不可抗力或政府、监管机构的要求；
force majeure or requirements of government or regulators;
网络攻击、病毒、系统漏洞等安全事件。
security events including cyberattack, viruses and system vulnerabilities.
4.3 地区差异
4.3 Regional differences
受各地法律法规、应用商店政策及供应商可用性限制，本服务的功能范围、内容尺度与计费方式在不同国家或地区可能存在差异。我们保留在特定地区限制或关闭部分功能的权利。
Subject to local laws and regulations, app store policies and supplier availability, the scope of features, content thresholds and billing arrangements may differ between countries and regions. We reserve the right to restrict or disable particular features in particular regions.
4.4 人工智能能力的局限
4.4 Limitations of artificial intelligence
您理解并确认，My AI 及其他人工智能功能基于概率模型运行，其输出可能不准确、不完整、已过时或存在偏差。本服务不构成医疗、法律、财务、投资、税务、心理治疗或其他专业建议。涉及重大决策的，您应咨询具备相应资质的专业人士。
You understand and acknowledge that My AI and other artificial intelligence features operate on probabilistic models and that their output may be inaccurate, incomplete, out of date or biased. The Services do not constitute medical, legal, financial, investment, tax, psychotherapeutic or other professional advice. For significant decisions you should consult an appropriately qualified professional.
My AI 是软件功能，不是真实的人，亦不能替代人际关系、心理咨询或紧急救助。如您面临紧急危险或健康危机，请立即联系当地急救、报警电话或专业危机干预机构。
My AI is a software feature and is not a real person; it is not a substitute for human relationships, psychological counselling or emergency assistance. If you are facing immediate danger or a health crisis, contact your local emergency services, police, or a professional crisis intervention service immediately.
第五章 用户行为规范
Chapter 5 User Conduct
5.1 总体要求
5.1 General
您承诺合法、正当地使用本服务，遵守您所在地及本平台运营地的法律法规，并遵守《社区规范与内容政策》。
You undertake to use the Services lawfully and properly, to comply with the laws of your location and of the places in which the platform operates, and to comply with the Community Guidelines and Content Policy.
5.2 禁止行为
5.2 Prohibited conduct
您不得利用本服务从事下列行为：
You must not use the Services to:
制作、上传、传播违法内容，包括涉恐、涉暴、涉毒、赌博、诈骗、洗钱、走私及其他犯罪相关内容；
produce, upload or disseminate unlawful content, including content relating to terrorism, violence, drugs, gambling, fraud, money laundering, smuggling or other crime;
制作、上传、传播涉及未成年人的性化内容或任何儿童性剥削与性虐待材料（零容忍，详见《儿童安全标准》）；
produce, upload or disseminate sexualised content involving minors or any child sexual exploitation and abuse material (zero tolerance — see the Child Safety Standards);
侵害他人肖像权、姓名权、名誉权、隐私权、个人信息权益或知识产权；
infringe another person's image rights, name rights, reputation, privacy, personal information rights or intellectual property;
未经他人明确同意，上传其面部、声音或其他生物识别信息，或据此生成、发布数字形象、换脸、拟声内容；
upload another person's facial image, voice or other biometric information without their express consent, or generate or publish digital personas, face-swaps or voice imitations on that basis;
冒充他人或本平台工作人员，虚构身份、机构或授权关系；
impersonate another person or platform staff, or fabricate an identity, organisation or authorisation;
传播虚假信息、谣言，或实施煽动仇恨、歧视、骚扰、霸凌的行为；
disseminate false information or rumours, or engage in incitement to hatred, discrimination, harassment or bullying;
从事传销、多层次计酬、非法集资、非法证券或非法金融活动；
engage in pyramid selling, multi-level compensation, illegal fundraising, illegal securities or other illegal financial activity;
通过任何技术手段规避、破解、干扰本服务的安全机制、计费机制或内容审核机制；
circumvent, break or interfere with the security, billing or content moderation mechanisms of the Services by any technical means;
使用越权手段抓取、爬取、复制本平台数据，或将本服务输出用于训练与本平台构成竞争的模型；
scrape, crawl or copy platform data by unauthorised means, or use output from the Services to train models that compete with the platform;
对本服务进行反向工程、反编译、反汇编，或试图获取源代码；
reverse engineer, decompile or disassemble the Services, or attempt to obtain source code;
实施任何可能损害本平台或其他用户合法权益的其他行为。
engage in any other conduct that may harm the lawful rights of the platform or other users.
5.3 违规处置
5.3 Enforcement
我们发现或经举报核实您存在违规行为的，可视情节采取下列一项或多项措施：内容删除或屏蔽、功能限制、限制流量、暂停账号、永久封禁、终止本协议，并保留向有权机关报告及追究法律责任的权利。
Where we identify, or verify on report, that you have breached these Terms, we may take one or more of the following measures according to the seriousness of the matter: removal or blocking of content, feature restrictions, traffic restrictions, account suspension, permanent ban, and termination of these Terms; and we reserve the right to report to competent authorities and pursue legal liability.
处置措施应与违规情节相当。您对处置结果有异议的，可按第 14.5 条提出申诉。
Enforcement must be proportionate to the breach. If you disagree with an outcome, you may appeal under clause 14.5.
第六章 用户内容与授权
Chapter 6 User Content and Licence
6.1 权利归属
6.1 Ownership
您对您依法享有权利的用户内容保留全部权利。本平台不因您的发布而取得您用户内容的所有权。
You retain all rights in User Content in which you lawfully hold rights. The platform does not acquire ownership of your User Content by reason of your publishing it.
6.2 授权范围
6.2 Scope of licence
为向您提供服务、保障服务安全并履行法定义务，您授予我们一项非独占、全球范围、可再许可（仅限于为提供本服务所必需的技术服务商）、免许可费的许可，允许我们对您的用户内容进行存储、复制、传输、格式转换、缓存、展示、分发及必要的技术处理。
In order to provide the Services to you, secure the Services and discharge our legal obligations, you grant us a non-exclusive, worldwide, sub-licensable (only to technical service providers as necessary to provide the Services), royalty-free licence to store, reproduce, transmit, transcode, cache, display, distribute and technically process your User Content as necessary.
该许可的范围严格限于提供本服务之目的；在您删除相关内容或注销账号后，除法律要求保留或已被其他用户合法转发、下载的部分外，该许可即告终止。
That licence is strictly limited to the purpose of providing the Services; on your deletion of the content or closure of your account it terminates, save for material we are required by law to retain or that has already been lawfully forwarded or downloaded by other users.
6.3 公开内容的特别授权
6.3 Additional licence for public content
对于您主动选择公开发布的内容（如社交动态、公开作品、Arena 参赛作品），您额外授权我们及本服务的其他用户在本平台内进行浏览、转发、评论与合理分享；您同时授权我们将该等内容用于本平台的宣传推广，但我们在使用前将以合理方式征得您的同意或提供选择退出的途径。
For content you choose to publish publicly (such as social posts, public works and Arena entries), you additionally authorise us and other users of the Services to view, forward, comment on and reasonably share it within the platform; and you authorise us to use it in promoting the platform, provided that we will first obtain your consent by reasonable means or provide an opt-out.
6.4 私密内容
6.4 Private content
您与 My AI 的对话、上传至私人空间的照片与语音、长期记忆内容属于私密内容。除下列情形外，我们不将私密内容用于公开展示或对外提供：
Your conversations with My AI, photographs and voice uploaded to your private space, and long-term memory content are private content. We do not use private content for public display or provide it externally, except:
取得您的单独同意；
with your separate consent;
为提供您所请求的功能所必需；
as necessary to provide a feature you have requested;
法律法规要求或有权机关依法定程序要求；
as required by law or by a competent authority following due legal process;
为侦测、阻止儿童性剥削、恐怖主义、迫在眉睫的人身危险等重大违法行为所必需。
as necessary to detect or prevent serious unlawful conduct including child sexual exploitation, terrorism and imminent danger to a person.
6.5 模型训练
6.5 Model training
我们不会将您的私密内容用于训练通用人工智能模型，除非取得您的单独、明示同意，且该同意可随时撤回。相关设置与说明详见《隐私政策》。
We do not use your private content to train general-purpose artificial intelligence models unless we have your separate, express consent, which you may withdraw at any time. The relevant settings and explanation are set out in the Privacy Policy.
6.6 您的保证
6.6 Your warranties
您保证对所上传的用户内容拥有合法权利或已取得充分授权，且该等内容不侵犯任何第三方权利、不违反任何法律法规。因用户内容引发第三方主张的，由您自行处理并承担责任；我们因此遭受损失的，有权向您追偿。
You warrant that you hold the necessary rights in, or have obtained sufficient authorisation for, the User Content you upload, and that it does not infringe any third-party rights or contravene any law. Where a third party makes a claim arising from your User Content, you must deal with it and bear the liability; where we suffer loss as a result, we may recover it from you.
第七章 人工智能生成内容
Chapter 7 AI-Generated Content
7.1 输出的归属
7.1 Ownership of output
在适用法律允许的范围内，就您通过本服务合法生成的 AI 生成内容，我们不主张所有权，并将该等内容在本平台侧的权益让与您，以便您在遵守本协议与适用法律的前提下使用（包括商业使用）。
To the extent permitted by applicable law, we do not assert ownership of AI-Generated Content you lawfully generate through the Services, and we assign to you such interest as we hold in it on the platform side, so that you may use it (including commercially) in compliance with these Terms and applicable law.
您理解：AI 生成内容在部分司法辖区可能不受著作权保护，且相同或相似的提示词可能为不同用户生成相似结果，我们不保证您对输出享有排他性权利。
You understand that AI-Generated Content may not attract copyright protection in some jurisdictions, and that identical or similar prompts may generate similar results for different users; we do not warrant that you hold exclusive rights in the output.
7.2 标识义务
7.2 Labelling obligations
依据适用法律（包括中国《人工智能生成合成内容标识办法》、欧盟《人工智能法》第 50 条等），我们将对 AI 生成内容添加显式或隐式标识。您不得删除、篡改、隐匿或伪造该等标识。您将 AI 生成内容发布至平台外的，应自行履行相应的标识与告知义务。
As required by applicable law (including China's Measures for Labelling AI-Generated Synthetic Content and Article 50 of the EU AI Act), we apply explicit or implicit labels to AI-Generated Content. You must not remove, alter, conceal or falsify those labels. Where you publish AI-Generated Content off-platform, you must discharge the corresponding labelling and disclosure obligations yourself.
7.3 声音、肖像与数字形象
7.3 Voice, likeness and digital personas
使用声音克隆、数字人、换脸或类似功能时，您必须：
When using voice cloning, digital human, face-swap or similar features, you must:
仅使用您本人的，或已取得权利人明确、可验证同意的声音与肖像；
use only your own voice and likeness, or that of a rights holder who has given express, verifiable consent;
不得用于伪造他人言论、实施欺诈、误导公众或损害他人名誉；
not use them to fabricate another person's statements, commit fraud, mislead the public or damage another person's reputation;
不得生成涉及未成年人的相关内容。
not generate any such content involving minors.
我们有权要求您提供授权证明；无法提供的，我们可删除相关素材并停止相应功能。
We may require you to produce evidence of authorisation; if you cannot, we may delete the material and disable the relevant feature.
7.4 禁止用途
7.4 Prohibited uses
您不得利用本服务的人工智能能力生成：违法内容、儿童性化内容、深度伪造的政治误导内容、非自愿的亲密影像、恶意代码、生物化学武器相关信息，或其他违反《社区规范与内容政策》的内容。
You must not use the platform's artificial intelligence capabilities to generate unlawful content, sexualised content involving minors, politically misleading deepfakes, non-consensual intimate imagery, malicious code, information relating to biological or chemical weapons, or any other content contravening the Community Guidelines and Content Policy.
7.5 您对使用后果负责
7.5 You are responsible for how you use output
您应对您如何使用 AI 生成内容负责，包括在发布或商业使用前进行必要的核实。因您使用 AI 生成内容而产生的责任由您承担。
You are responsible for how you use AI-Generated Content, including carrying out any necessary verification before publishing or using it commercially. Liability arising from your use of AI-Generated Content rests with you.
AI 生成内容系响应您本人的输入而生成，不代表本平台的观点、陈述、推荐或官方立场，本平台不予采纳、背书或核实。
AI-Generated Content is produced in response to your own input and does not represent the views, statements, recommendations or official position of the platform; we do not adopt, endorse or verify it.
7.6 规避安全机制的责任
7.6 Responsibility for circumventing safety mechanisms
本平台已就违法与有害内容设置拦截机制，并承诺持续投入改进。该等机制存在技术局限，但这不减轻本平台依法采取合理管控措施的义务；我们将在发现问题后尽快修复。
The platform maintains interception mechanisms for unlawful and harmful content and undertakes to keep improving them. Those mechanisms have technical limitations, but this does not diminish the platform's obligation to take reasonable control measures as required by law; we will remediate identified issues as quickly as possible.
同时，您独立承担下列责任：
You bear the following responsibilities independently:
您刻意规避安全机制的行为——包括以角色扮演、虚构设定、分步拆解、编码混淆、语言转换或反复试探等方式诱导系统生成违规内容——本身即构成违规，并将被视为加重情节；
your deliberate circumvention of safety mechanisms — including inducing the system to generate prohibited content through role-play, fictional framing, step-by-step decomposition, encoding obfuscation, language switching or repeated probing — is itself a breach and will be treated as an aggravating factor;
因您上述行为所生成、发布或传播的内容，其法律后果由您承担；
you bear the legal consequences of content generated, published or disseminated as a result of that conduct;
本平台因您上述行为遭受损失、被第三方索赔或被监管机构处罚的，有权向您追偿相应的直接损失与合理费用，包括合理的法律费用。
where the platform suffers loss, faces a third-party claim or is penalised by a regulator as a result of that conduct, we may recover from you the corresponding direct loss and reasonable costs, including reasonable legal costs.
第八章 A2U 与虚拟权益
Chapter 8 A2U and Virtual Entitlements
8.1 性质说明
8.1 Nature of A2U
A2U 是本平台内部的记账单位，用于兑换本平台提供的服务与数字权益。
A2U is an internal unit of account within the platform, used to redeem services and digital entitlements provided by the platform.
A2U 不是加密货币、虚拟货币、代币、证券、金融产品或支付工具；
A2U is not a cryptocurrency, digital currency, virtual currency, token, security, financial product or means of payment;
A2U 不具有法定货币地位，不可在本平台外流通、交易、转让或用于结算；
A2U has no status as legal tender and may not be circulated, traded, transferred or used for settlement outside the platform;
A2U 不产生利息、收益或任何投资回报，亦不代表对本平台的任何股权、债权或分红权。
A2U bears no interest, yield or investment return, and represents no equity, debt, dividend or distribution right in the platform.
A2U 的兑换比率由本平台设定并公示，当前为 1 A2U = 5 元人民币。展示币种可能因您所在地区而不同，汇率换算仅供参考。
The redemption rate for A2U is set and published by the platform, currently 1 A2U = RMB 5. The display currency may vary by region; any currency conversion shown is indicative only.
8.2 取得方式
8.2 How A2U is acquired
您可通过官方充值渠道购买 A2U，或通过平台活动、奖励、分成等方式获得。通过非官方渠道取得的 A2U，我们有权不予承认并作相应处置。
You may purchase A2U through official top-up channels, or receive it through platform campaigns, rewards or revenue shares. We may refuse to recognise, and may deal with accordingly, A2U acquired through unofficial channels.
8.3 使用与扣减
8.3 Use and deduction
使用需消耗 A2U 的功能时，系统按公示的计费规则实时扣减。对于按实际资源消耗计费的人工智能功能，我们可能采取预授权冻结—实际结算—差额返还的机制：先冻结预估额度，服务完成后按实际用量结算，多冻结部分自动返还至您的钱包。
When you use a feature that consumes A2U, the system deducts it in real time according to the published billing rules. For artificial intelligence features charged by actual resource consumption, we may apply a pre-authorisation hold — actual settlement — release of the balance mechanism: an estimated amount is held, settlement occurs on actual usage once the service completes, and any excess held is automatically returned to your wallet.
账单明细可在钱包中查询。您对扣费有异议的，应自扣费之日起 30 日内提出，我们将在15个工作日内完成核查并答复。
Itemised billing is available in your wallet. If you dispute a deduction, you must raise it within 30 days of the deduction, and we will investigate and respond within 15 business days.
8.4 有效期与失效
8.4 Expiry
付费取得的 A2U 不设有效期，不会因时间经过而失效。
A2U acquired by purchase does not expire and will not lapse through the passage of time.
赠送、奖励或活动取得的 A2U 可设有效期，取得时将向您明示该有效期并记录于钱包中；我们将在失效前不少于30日提醒您。
A2U acquired by gift, reward or campaign may be subject to an expiry period, which will be disclosed to you at the time of acquisition and recorded in your wallet; we will remind you not less than 30 days before it lapses.
扣减顺序：优先扣减赠送取得的部分；同一类别内，优先扣减有效期较早的部分。
Order of deduction: A2U acquired by gift is deducted first; within each category, the earliest-expiring is deducted first.
8.5 退款
8.5 Refunds
已使用的 A2U 不予退还。未使用的付费 A2U，您可在符合下列条件时申请退款：
A2U that has been used is not refundable. Unused purchased A2U may be refunded where:
自购买之日起7日内提出；
the request is made within 7 days of purchase;
该笔 A2U 未被使用且非通过赠送或活动取得；
the A2U has not been used and was not acquired by gift or campaign;
通过原支付渠道原路退回。本平台不就退款收取任何手续费；支付渠道自身收取的费用依该渠道规则处理，我们将在您提交退款申请前明示相关金额。
the refund is made through the original payment channel. The platform charges no fee for a refund; any fee charged by the payment channel itself is handled under that channel's rules and we will disclose the amount before you submit the refund request.
发生下列情形的，我们将全额返还相应 A2U 或款项，不受上述期限限制，亦不扣减任何费用：
In the following circumstances we will refund the A2U or the amount paid in full, without regard to the period above and without any deduction:
因本平台原因导致服务无法提供；
the service cannot be provided for reasons attributable to the platform;
重复扣费、计费错误或多扣；
duplicate charging, billing error or over-deduction;
我们停止某项功能，致使您无法使用已购买的 A2U——此时您可选择返还 A2U 或退还购买款项。
we discontinue a feature such that you are unable to use A2U you have purchased — in which case you may elect to have the A2U restored or the purchase price refunded.
上述条款不影响您依据适用消费者保护法享有的任何法定权利。
The above does not affect any statutory right you have under applicable consumer protection law.
8.6 账号注销与封禁时的处理
8.6 Treatment on account closure and ban
您主动注销账号的：账号内未使用的付费 A2U，我们将按原支付渠道原路退还您为其支付的款项，不收取手续费。赠送取得的 A2U 于注销时失效。
Where you close your account voluntarily: for unused purchased A2U, we will refund the amount you paid for it through the original payment channel, with no fee charged. A2U acquired by gift lapses on closure.
我们因非您过错的原因终止账号的：适用与前项相同的处理。
Where we terminate the account for reasons not attributable to your fault: the same treatment applies.
您因严重违规被永久封禁的：我们可就该违规行为给本平台造成的实际损失，在您的付费 A2U 余额中主张抵扣，并将余额对应款项退还给您。我们将向您说明抵扣的依据与计算方式，您可按第 14.5 条提出申诉。
Where you are permanently banned for a serious breach: we may set off against your purchased A2U balance the actual loss the breach has caused the platform, and will refund the amount corresponding to the remaining balance. We will explain the basis and calculation of the set-off, and you may appeal under clause 14.5.
第九章 会员、订阅与付费
Chapter 9 Membership, Subscriptions and Payment
9.1 会员等级
9.1 Membership tiers
本平台设有多个会员等级，不同等级对应不同的服务额度、功能权限与增值权益，具体以购买页面公示为准。
The platform offers several membership tiers, each with different service allowances, feature permissions and value-added entitlements, as published on the purchase screen.
9.2 自动续费
9.2 Automatic renewal
部分订阅提供自动续费。选择自动续费的：
Some subscriptions renew automatically. Where you select automatic renewal:
我们将在每个计费周期届满前，按公示价格自动从您的支付方式扣款；
we will charge your payment method automatically at the published price before the end of each billing cycle;
我们将在每次续费扣款前不少于3日通过站内消息或邮件提醒您；
we will remind you by in-app message or email not less than 3 days before each renewal charge;
您可随时在设置中或通过相应应用商店关闭自动续费，关闭后当期权益持续至周期届满；
you may turn off automatic renewal at any time in settings or through the relevant app store; the current entitlement continues until the end of the cycle;
通过 Apple App Store 或 Google Play 订阅的，须在相应平台取消，我们无法代为取消。
for subscriptions purchased through the Apple App Store or Google Play, cancellation must be made on that platform; we cannot cancel on your behalf.
9.3 价格调整
9.3 Price changes
我们可能调整服务价格。调整不影响您已支付的当期权益。对于自动续费用户，我们将在调整生效前不少于 30 日通知，您可在此期间取消订阅。
We may adjust prices. An adjustment does not affect entitlements you have already paid for in the current cycle. For automatically renewing subscriptions we will give not less than 30 days' notice before the change takes effect, during which you may cancel.
9.4 退款政策
9.4 Refund policy
订阅费用的退款依下列规则处理：
Refunds of subscription fees are handled as follows:
通过应用商店购买的，适用相应应用商店的退款政策；
for purchases through an app store, the refund policy of that app store applies;
通过本平台直接购买的，自购买之日起7日内且未实质使用相应权益的，可申请全额退款；已部分使用的，按剩余未使用期间按比例退款；
for purchases made directly through the platform, a full refund may be requested within 7 days of purchase provided the entitlement has not been substantially used; where it has been partly used, a pro rata refund applies for the unused remainder;
因本平台原因导致服务无法提供的，全额退款。
where the service cannot be provided for reasons attributable to the platform, a full refund applies.
上述条款不影响您依据适用消费者保护法（包括澳大利亚消费者法下的消费者保证）所享有的任何法定权利。
The above does not affect any statutory right you have under applicable consumer protection law, including the consumer guarantees under the Australian Consumer Law.
9.5 税费
9.5 Taxes
公示价格是否含税以购买页面标注为准。因您所在地税法产生的税费，依法由相应主体承担。
Whether a published price includes tax is stated on the purchase screen. Taxes arising under the tax law of your location are borne by the relevant party as required by law.
第十章 推荐与商圈分成
Chapter 10 Referrals and Merchant Network Revenue Sharing
10.1 机制说明
10.1 The mechanism
本平台设有推荐与商圈分成机制，符合条件的用户或商户可就其推荐产生的合规消费获得相应比例的分成。具体比例、结算周期与结算条件以平台公示规则为准。
The platform operates a referral and Merchant Network revenue sharing mechanism, under which eligible users or merchants may receive a share of compliant consumption generated by their referrals. The applicable rates, settlement cycles and settlement conditions are as published by the platform.
10.2 非投资性声明
10.2 Not an investment
本分成机制系基于真实、合法的服务推荐与实际消费行为而设，不具备任何投资回报特征。
This revenue sharing mechanism is based on genuine, lawful service referrals and actual consumption, and has no investment return characteristics whatsoever.
本机制不是投资、理财产品、集资、证券、衍生品或任何形式的金融产品；
it is not an investment, wealth management product, fundraising, security, derivative or financial product of any kind;
本机制不构成任何收益承诺、保本承诺或回报保证；
it does not constitute any promise of return, capital guarantee or assurance of profit;
本平台未授权任何用户、商户或第三方将本机制作为投资项目、理财产品或「致富计划」进行宣传。
the platform has not authorised any user, merchant or third party to promote it as an investment, a wealth management product or a "get rich" scheme.
凡以「保本收益」「高额利息」「稳赚不赔」「发展下线获取佣金」「拉人头返利」为核心话术进行推广的，一经发现，我们将立即取消其分成资格、追回已发放金额并封禁账号，并保留向有权机关报告的权利。
Where promotion is conducted using language such as "guaranteed return", "high interest", "sure profit", "commission for recruiting downlines" or "rebates for signing people up", we will on discovery immediately cancel the revenue sharing entitlement, recover amounts already paid and ban the account, and reserve the right to report to competent authorities.
10.3 禁止行为
10.3 Prohibited conduct
您不得：
You must not:
以发展下线人数、缴纳入门费作为获利来源进行宣传；
promote recruitment numbers or entry fees as the source of benefit;
虚构交易、刷单套现或制造虚假消费；
fabricate transactions, engage in wash trading or manufacture false consumption;
作出任何收益保证、回本承诺或投资性质的宣传；
make any guarantee of return, promise of payback or investment-style representation;
以本平台或本机制的名义对外招募资金、开展培训收费或发展代理层级。
solicit funds, charge for training or build agent tiers in the name of the platform or this mechanism.
违反上述规定的，我们有权取消分成资格、追回已发放金额并终止本协议。
Where the above is breached, we may cancel the revenue sharing entitlement, recover amounts already paid and terminate these Terms.
10.4 分成的撤销
10.4 Reversal of shares
相关交易被取消、退款、退货，或经查实为虚假、欺诈交易的，我们可撤销对应的分成。分成已发放的，我们可作为到期债权向您追偿，或在后续分成中抵扣，并向您说明依据。
Where the underlying transaction is cancelled, refunded or returned, or is found to be sham or fraudulent, we may reverse the corresponding revenue share. Where the share has already been paid, we may recover it from you as a debt due or set it off against future shares, and will explain the basis for doing so.
10.5 结算与税务
10.5 Settlement and tax
分成金额按公示周期结算。您应自行就所获收益申报并缴纳所在地税款。法律要求我们代扣代缴的，我们将依法办理。
Revenue shares are settled on the published cycle. You are responsible for declaring and paying tax on your earnings in your own jurisdiction. Where the law requires us to withhold, we will do so.
第十一章 平台知识产权
Chapter 11 Platform Intellectual Property
本服务及其一切组成部分（包括软件、界面、商标、标识、文案、设计、数据库、算法与模型）的知识产权归本平台或相应权利人所有。
The intellectual property in the Services and all their components (including software, interfaces, trade marks, logos, copy, design, databases, algorithms and models) belongs to the platform or the relevant rights holder.
在您遵守本协议的前提下，我们授予您一项有限、可撤销、不可转让、非独占的许可，允许您为个人非商业目的（或按您所购买的商业方案）使用本服务。除此之外，未经书面许可，您不得复制、修改、分发、公开传播、出租、出售或以其他方式利用本服务的任何部分。
Provided you comply with these Terms, we grant you a limited, revocable, non-transferable, non-exclusive licence to use the Services for personal non-commercial purposes (or in accordance with any commercial plan you have purchased). Beyond that, you must not copy, modify, distribute, publicly communicate, rent, sell or otherwise exploit any part of the Services without written permission.
"2U Chat""My AI"及相关标识为本平台的商标或未注册商标，未经许可不得使用。
"2U Chat" and "My AI" and the related marks are registered or unregistered trade marks of the platform and must not be used without permission.
第十二章 第三方服务
Chapter 12 Third-Party Services
本服务在运行中可能调用或集成第三方提供的能力，包括云计算与存储、大语言模型、语音合成与识别、实时音视频、内容审核、支付、地图与推送等。
The Services may call on or integrate capabilities provided by third parties, including cloud computing and storage, large language models, speech synthesis and recognition, real-time audio and video, content moderation, payments, maps and push notifications.
第三方服务由其提供方独立提供并承担责任，其服务受其自身条款与隐私政策约束；
third-party services are provided independently by their providers, who bear responsibility for them, and are governed by those providers' own terms and privacy policies;
我们将按《隐私政策》所述的规则选择供应商并限制数据传输范围；
we select suppliers and limit the scope of data transmitted in accordance with the rules set out in the Privacy Policy;
我们对第三方服务的可用性、准确性与合法性不作担保，但会尽合理努力选择合规的供应商并在其出现问题时及时调整。
we do not warrant the availability, accuracy or lawfulness of third-party services, but will use reasonable endeavours to select compliant suppliers and to make timely adjustments where problems arise.
本服务可能包含指向第三方网站或内容的链接，我们不对其内容负责。
The Services may contain links to third-party websites or content, for which we are not responsible.
第十三章 免责声明与责任限制
Chapter 13 Disclaimers and Limitation of Liability
13.1 服务现状
13.1 "As is"
在适用法律允许的最大范围内，本服务按"现状"及"现有"提供。我们不作出任何明示或默示的保证，包括适销性、特定用途适用性、不侵权、准确性或不中断的保证。
To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We make no warranty, express or implied, including as to merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted operation.
13.2 责任限制
13.2 Limitation of liability
在适用法律允许的最大范围内：
To the maximum extent permitted by applicable law:
我们不对间接损失、附带损失、后果性损失、利润损失、商誉损失、数据损失或第三方索赔承担责任；
we are not liable for indirect loss, incidental loss, consequential loss, loss of profits, loss of goodwill, loss of data or third-party claims;
我们就本协议项下的全部累计责任，以您在责任事件发生前 12 个月内向本平台实际支付的费用总额为限；如您未支付任何费用，则以100澳元为限。
our aggregate liability under these Terms is limited to the total fees you actually paid to the platform in the 12 months before the event giving rise to liability; if you have paid no fees, the limit is AUD 100.
13.3 不可排除的责任
13.3 Liability that cannot be excluded
本协议中的任何内容均不排除或限制下列责任：
Nothing in these Terms excludes or limits liability:
因我们的欺诈、故意不当行为或重大过失导致的责任；
for our fraud, wilful misconduct or gross negligence;
因我们的行为导致的人身伤害或死亡的责任；
for death or personal injury caused by our acts;
依据澳大利亚消费者法或其他适用消费者保护法不得排除、限制或修改的法定保证与责任。
for statutory guarantees and liabilities that may not be excluded, restricted or modified under the Australian Consumer Law or other applicable consumer protection law.
澳大利亚消费者法声明：我们的商品与服务附带澳大利亚消费者法项下不能排除的保证。就重大失灵，您有权要求更换或退款，并就任何其他可合理预见的损失或损害要求赔偿。就未达到可接受质量但未构成重大失灵的情形，您有权要求在合理时间内修复或更换。
Australian Consumer Law statement: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. Where goods or services fail to be of acceptable quality but the failure is not major, you are entitled to have them repaired or replaced within a reasonable time.
13.4 用户之间的纠纷
13.4 Disputes between users
本平台为信息与社交服务提供者。用户之间因交易、互动或内容产生的纠纷，由相关用户自行解决。我们可在合理范围内提供必要协助，但不因此承担责任。
The platform is a provider of information and social services. Disputes between users arising from transactions, interactions or content are to be resolved between the users concerned. We may provide reasonable assistance but assume no liability by doing so.
13.5 赔偿
13.5 Indemnity
因您违反本协议、违反法律或侵害第三方权利，导致本平台遭受损失或被第三方索赔的，您应赔偿我们由此产生的合理损失，包括合理的法律费用。
Where the platform suffers loss or faces a third-party claim because you have breached these Terms, contravened the law or infringed third-party rights, you must indemnify us for the reasonable loss arising, including reasonable legal costs.
第十四章 服务的变更、中止与终止
Chapter 14 Variation, Suspension and Termination of the Services
14.1 我们的变更权
14.1 Our right to vary
我们可基于业务需要新增、修改或停止部分功能。停止核心功能或整体服务的，我们将提前不少于 30 日公告，并对您已购买但无法继续使用的付费权益提供退款或等值补偿。
We may add, modify or discontinue features for business reasons. Where we discontinue a core feature or the Services as a whole, we will give not less than 30 days' notice and will provide a refund or equivalent compensation for paid entitlements you have purchased and can no longer use.
14.2 您的终止权
14.2 Your right to terminate
您可随时停止使用本服务并申请注销账号。注销将导致账号数据被删除且不可恢复，请在注销前自行备份。注销流程与数据处理详见《隐私政策》。
You may stop using the Services and apply to close your account at any time. Closure results in deletion of account data, which is not recoverable; please back up before closing. The closure process and data handling are set out in the Privacy Policy.
14.3 我们的中止与终止权
14.3 Our right to suspend and terminate
发生下列情形的，我们可在事先通知（情况紧急或法律另有要求的除外）后中止或终止向您提供服务：
We may suspend or terminate the Services to you, on prior notice (except in an emergency or where the law requires otherwise), where:
您严重违反本协议或《社区规范与内容政策》；
you seriously breach these Terms or the Community Guidelines and Content Policy;
您的行为可能危及他人安全、平台安全或涉嫌违法犯罪；
your conduct may endanger the safety of others or of the platform, or is suspected of being unlawful;
法律法规或有权机关要求；
required by law or by a competent authority;
您的账号长期处于非活跃状态且经提示后仍未使用24 个月。
your account has been inactive for a prolonged period and remains unused after a reminder of 24 months.
14.4 终止的后果
14.4 Consequences of termination
本协议终止后：
On termination of these Terms:
您对本服务的使用许可立即终止；
your licence to use the Services ends immediately;
依其性质应继续有效的条款（包括第六章授权的存续部分、第十一章、第十三章、第十六章、第十七章）继续有效；
clauses that by their nature are intended to survive (including the surviving part of the licence in Chapter 6, and Chapters 11, 13, 16 and 17) continue in force;
剩余 A2U 与付费权益的处理依第 8.6 条并受适用法律约束。
remaining A2U and paid entitlements are dealt with under clause 8.6, subject to applicable law.
14.5 申诉
14.5 Appeals
您对我们的处置措施有异议的，可自收到通知之日起 30日内通过appeals@2u.chat或应用内申诉入口提出。我们将在收到申诉后 15个工作日内完成复核并告知结果与理由。对欧盟用户，我们将按《数字服务法》的要求提供内部投诉处理机制及庭外争议解决途径的信息。
If you disagree with an enforcement measure, you may appeal within 30 days of receiving notice, at appeals@2u.chat or through the in-app appeal channel. We will complete our review and inform you of the outcome and the reasons within 15 business days of receiving the appeal. For EU users we will provide information on the internal complaint-handling system and out-of-court dispute settlement as required by the Digital Services Act.
第十五章 未成年人
Chapter 15 Minors
本服务原则上面向成年人。未成年人在其父母或法定监护人同意并指导下使用本服务的，我们将依据《儿童安全标准》与《隐私政策》采取相应保护措施，包括限制部分功能、加强内容过滤与限制个性化推荐。
The Services are in principle directed at adults. Where a minor uses the Services with the consent and guidance of a parent or legal guardian, we apply the protections set out in the Child Safety Standards and the Privacy Policy, including restricting certain features, strengthening content filtering and limiting personalised recommendation.
我们对涉及未成年人的性化内容、诱导、剥削与虐待行为采取零容忍立场，一经发现即予删除、封禁并依法向有权机关报告。
We maintain a zero-tolerance position on sexualised content, inducement, exploitation and abuse involving minors; on discovery we delete, ban and report to competent authorities as required by law.
如您认为有未成年人在未获监护人同意的情况下使用本服务，或发现任何危害未成年人的内容，请立即通过child-safety@2u.chat联系我们。
If you believe a minor is using the Services without guardian consent, or you find content that endangers minors, please contact us immediately at child-safety@2u.chat.
第十六章 争议解决与适用法律
Chapter 16 Dispute Resolution and Governing Law
16.1 适用法律
16.1 Governing law
本协议的订立、效力、解释、履行及争议解决，适用澳大利亚维多利亚州法律及澳大利亚联邦法律，冲突规范除外。
The formation, validity, interpretation and performance of these Terms and the resolution of disputes under them are governed by the laws of the State of Victoria, Australia and the laws of the Commonwealth of Australia, excluding conflict of laws rules.
16.2 协商与争议解决
16.2 Negotiation and dispute resolution
因本协议产生的争议，双方应首先通过友好协商解决。协商不成的，提交维多利亚州墨尔本有管辖权的法院解决。
The parties must first seek to resolve any dispute under these Terms by good faith negotiation. Failing that, the dispute is to be submitted to a court of competent jurisdiction in Melbourne, Victoria.
16.3 消费者的强制性权利
16.3 Mandatory consumer rights
上述法律适用与管辖约定不剥夺您依据您惯常居所地强制性消费者保护法所享有的权利，亦不排除您向所在地有权法院或消费者保护机构寻求救济的权利。
The governing law and jurisdiction provisions above do not deprive you of rights available under the mandatory consumer protection law of your place of habitual residence, nor exclude your right to seek relief from a competent court or consumer protection authority in that place.
第十七章 一般条款
Chapter 17 General Provisions
可分性：本协议任一条款被认定为无效或不可执行的，不影响其余条款的效力，该条款应在最小必要范围内被调整或删除。
Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions are unaffected, and that provision is to be adjusted or removed to the minimum extent necessary.
弃权：一方未行使或延迟行使任何权利，不构成对该权利的放弃。
Waiver: a failure or delay in exercising a right does not constitute a waiver of it.
转让：未经我们书面同意，您不得转让本协议项下的权利义务。我们可因重组、合并或资产转让而转让本协议，但不得因此降低您的权利保障。
Assignment: you must not assign your rights or obligations under these Terms without our written consent. We may assign these Terms on a restructure, merger or asset transfer, provided this does not reduce the protections available to you.
不可抗力：因不可抗力导致的不能履行或迟延履行，相应方不承担责任，但应及时通知并尽力减轻损失。
Force majeure: a party is not liable for non-performance or delay caused by force majeure, but must give prompt notice and use its best efforts to mitigate.
通知：我们可通过站内消息、推送、邮件或平台公告向您发出通知，自发出之日起视为送达。您向我们发出的通知应发送至附录二所列地址。
Notices: we may give you notice by in-app message, push notification, email or platform announcement, deemed served on the date of sending. Notices from you to us must be sent to the addresses in Appendix 2.
完整协议：本协议及其配套文件构成双方就本服务达成的完整合意，取代此前的一切口头或书面沟通。
Entire agreement: these Terms and the companion documents constitute the entire agreement between the parties in respect of the Services and supersede all prior oral and written communications.
语言版本：本协议提供多语言版本。各版本如有歧义，以中文版为准；但若适用法律要求以当地语言版本为准的，从其规定。
Language: these Terms are provided in multiple languages. In the event of any discrepancy, the Chinese version prevails; except where applicable law requires the local language version to prevail, in which case that law applies.
附录一 地区特别条款
Appendix 1 Region-Specific Terms
A. 中国大陆用户
A. Mainland China users
您使用本服务应遵守中国法律法规，包括《网络安全法》《数据安全法》《个人信息保护法》《互联网信息服务深度合成管理规定》《生成式人工智能服务管理暂行办法》与《人工智能生成合成内容标识办法》。
your use of the Services must comply with Chinese law, including the Cybersecurity Law, the Data Security Law, the Personal Information Protection Law, the Provisions on the Administration of Deep Synthesis of Internet Information Services, the Interim Measures for the Administration of Generative AI Services and the Measures for Labelling AI-Generated Synthetic Content;
本平台在中国境内提供具有舆论属性或社会动员能力的生成式人工智能服务前，将依法完成生成式人工智能服务备案与算法备案，并按要求进行安全评估。相关备案编号将在完成后于本平台公示。
before providing generative artificial intelligence services with public opinion attributes or social mobilisation capacity within mainland China, the platform will complete generative AI service filing and algorithm filing as required by law and undergo security assessment as required. The relevant filing numbers will be published on the platform once completed.
您的私密内容（包括与 My AI 的对话、上传的照片与语音）仅在中国境内由境内服务商处理，不向境外传输；相应能力不可用时，服务将返回错误而不会转由境外服务商处理。
your private content (including conversations with My AI and photographs and voice you upload) is processed only within mainland China by domestic service providers and is not transferred offshore; where the corresponding capability is unavailable, the service returns an error rather than routing to an offshore provider;
依法需要实名认证的功能，您应按提示完成认证。
for features requiring real-name verification by law, you must complete verification as prompted.
B. 欧洲经济区、瑞士与英国用户
B. Users in the European Economic Area, Switzerland and the United Kingdom
我们依据《通用数据保护条例》（GDPR）及英国 GDPR 处理您的个人数据，详见《隐私政策》。
we process your personal data in accordance with the GDPR and the UK GDPR, as described in the Privacy Policy;
依据《数字服务法》，我们提供违法内容举报机制、处置理由说明与内部投诉处理机制。
under the Digital Services Act we provide an illegal content reporting mechanism, statements of reasons for enforcement, and an internal complaint-handling system;
您享有法定的 14 日消费者撤回权。就数字内容与数字服务，我们将在下单页面以独立勾选框请您明确确认：（i）要求我们在撤回期届满前即开始提供；且（ii）知悉一经开始提供即丧失撤回权。未取得该等确认的，您的 14 日撤回权不受影响。我们将在确认后向您提供该确认的持久性载体副本。
you have the statutory 14-day consumer right of withdrawal. For digital content and digital services, we will ask you to confirm expressly, via a separate checkbox on the order screen, that: (i) you require us to begin supply before the withdrawal period expires; and (ii) you acknowledge that you lose the right of withdrawal once supply has begun. Without that confirmation, your 14-day right of withdrawal is unaffected. We will provide you with a copy of that confirmation on a durable medium.
我们按《人工智能法》的要求告知您正在与人工智能系统交互，并对生成内容进行标识。
we inform you that you are interacting with an artificial intelligence system, and label generated content, as required by the AI Act.
C. 澳大利亚用户
C. Australian users
我们依据《1988 年隐私法》及澳大利亚隐私原则（APPs）处理您的个人信息。
we handle your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs);
澳大利亚消费者法项下的消费者保证不可被排除，详见第 13.3 条。
the consumer guarantees under the Australian Consumer Law cannot be excluded — see clause 13.3;
我们遵守《在线安全法》项下的相关行业标准与基本在线安全期望。
we comply with the relevant industry standards and Basic Online Safety Expectations under the Online Safety Act.
D. 其他地区用户
D. Users elsewhere
您应确保使用本服务不违反您所在地的法律。因当地法律限制导致您无法使用全部或部分功能的，我们不承担责任。
You must ensure that your use of the Services does not contravene the law of your location. We are not liable where local legal restrictions prevent you from using all or part of the features.
附录二 联系方式
Appendix 2 Contact Details
运营主体：2U Chat Pty Ltd（ACN 633 419 995 / ABN 32 633 419 995）
Operating entity: 2U Chat Pty Ltd (ACN 633 419 995 / ABN 32 633 419 995)
注册地址：319 Hallam North Road, Lysterfield South, VIC 3765, Australia
Registered office: 319 Hallam North Road, Lysterfield South, VIC 3765, Australia
官方网站：www.2u.chat
Website: www.2u.chat
事项
联系邮箱
说明
一般客服与咨询
support@2u.chat
账号、订单、功能使用问题
隐私与数据保护
privacy@2u.chat
个人信息权利行使、数据泄露报告
法律事务与通知送达
legal@2u.chat
本协议项下的正式通知、法律函件
儿童安全举报
child-safety@2u.chat
涉及未成年人的举报，专人监控
执法机关联络
legal-support@2u.chat
传票、调查函、移除通知
知识产权投诉
ip@2u.chat
著作权、商标与肖像权投诉
处置申诉
appeals@2u.chat
对内容处置或账号处置的申诉
账务与退款
billing@2u.chat
A2U、订阅与退款事宜
Matter
Email
Notes
General support and enquiries
support@2u.chat
Account, order and feature issues
Privacy and data protection
privacy@2u.chat
Exercising personal information rights; reporting data breaches
Legal matters and service of notices
legal@2u.chat
Formal notices under these Terms; legal correspondence
Child safety reports
child-safety@2u.chat
Reports involving minors; monitored by named personnel
Law enforcement liaison
legal-support@2u.chat
Subpoenas, investigation requests, removal notices
Intellectual property complaints
ip@2u.chat
Copyright, trade mark and image rights complaints
Enforcement appeals
appeals@2u.chat
Appeals against content or account enforcement
Billing and refunds
billing@2u.chat
A2U, subscriptions and refunds
欧盟单一联系点（DSA Single Point of Contact）：legal@2u.chat。依据欧盟《数字服务法》，我们指定该邮箱作为接收成员国主管机关、欧盟委员会与欧洲数字服务委员会来函的单一电子联系点，受理语言为英语与中文。
EU Single Point of Contact (Digital Services Act): legal@2u.chat. Under the EU Digital Services Act we designate this address as the single electronic point of contact for communications from Member State authorities, the European Commission and the European Board for Digital Services, in English and Chinese.
附录三 修订履历
Appendix 3 Revision History
版本
生效日期
主要修订内容
批准人
v1.0
未公开发布
首次发布，建立四地区双语用户协议体系。
2U Chat Pty Ltd 董事会
v2.0
2026年9月1日
全面重写：扩充人工智能生成内容专章（标识义务、声音肖像授权、规避安全机制的责任）；重写 A2U 章节（非加密货币定性、预授权冻结与结算、有效期、退款与注销退还、按实际损失抵扣取代余额没收）；新增商圈非投资性声明与分成撤销机制；补充四地区特别条款（中国备案义务、欧盟 DSA 与撤回权、澳大利亚消费者法保证）；联系方式标准化并指定 DSA 单一联系点。
2U Chat Pty Ltd 董事会
Version
Effective date
Principal changes
Approved by
v1.0
Not publicly released
First issue; established the four-region bilingual user agreement framework.
Board of 2U Chat Pty Ltd
v2.0
1 September 2026
Comprehensive rewrite: expanded the AI-generated content chapter (labelling obligations, voice and likeness authorisation, responsibility for circumventing safety mechanisms); rewrote the A2U chapter (non-cryptocurrency characterisation, pre-authorisation hold and settlement, expiry, refunds and refunds on account closure, set-off of actual loss replacing forfeiture of balances); added the non-investment declaration and share reversal mechanism for the Merchant Network; expanded the region-specific terms (Chinese filing obligations, EU DSA and right of withdrawal, Australian Consumer Law guarantees); standardised contact addresses and designated the DSA single point of contact.
Board of 2U Chat Pty Ltd
每次修订后，本表应同步更新；重大修订须在生效前不少于 30 日于 www.2u.chat 公示。
The table above is to be updated on each revision; material revisions must be published at www.2u.chat not less than 30 days before they take effect.